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Introduction

When a beloved watch stops working, it can be frustrating and even heartbreaking. Many people turn to kiosks or fast fix stores for a quick solution, but these options may not always be the best choice. For more complex repairs or restorations, it's important to choose a service provider that you can trust. In this article, we'll explain why The Jewelry Source is the best option for professional watch repair.

 

The Importance of Trust

A watch is more than just a timepiece - it can be a meaningful heirloom or a treasured gift. When you entrust your watch to a repair service, you want to know that it's in good hands. Unfortunately, not all watch repair providers are created equal. Kiosks and fast fix stores may seem like convenient options, but they often lack the expertise and equipment needed to handle more complex repairs or restorations. These providers may offer quick fixes that could do more harm than good in the long run.

 

The Jewelry Source Difference

At The Jewelry Source, we've been providing professional watch repair services for decades. Our certified full-time watchmaker has been with us since 1986, which means he has the expertise and experience needed to ensure that your watch is repaired to the highest standards. We also have the latest equipment and tools required to tackle even the most complex repairs and restorations.

 

Excellent Customer Service

In addition to our technical expertise, we pride ourselves on offering excellent customer service to all our clients. We understand that your watch may have both sentimental and monetary value, and we treat each piece with the utmost care and attention to detail. From the moment you walk into our store to the time you receive your repaired watch, you can expect nothing but the best service and support from our team.

 

Our Process

When you bring your watch to The Jewelry Source, our watchmaker will carefully examine it to determine the problem and the best course of action. We'll then provide you with a detailed estimate of the repair cost and the timeline for completion. Once you approve the estimate, our watchmaker will begin the repair process. We'll keep you updated throughout the repair process so that you always know what's going on with your watch.

 

Our Services

• We offer a wide range of watch repair services, including battery replacement, crystal replacement, crown replacement, band replacement, and full-service overhauls. We can also repair or restore vintage and antique watches. Whatever your watch repair needs may be, we have the expertise and equipment to handle them.

• Overhauls and servicing process involves a complete disassembly and inspection of critical watch components, followed by systematic cleaning, oiling, lubrication, and precise regulation. We also meticulously clean the crystals and cases. However, plated cases cannot be polished.

• Mechanical movements must be cleaned and overhauled at least once every 5 to 7 years, depending on usage and environment. Running a mechanical movement without changing the oil will cause it to wear out and perform poorly.

• Quartz movements that use a battery do not require regular servicing and can be used until they stop running. However, gaskets should be checked and greased at least every year or two and replaced with every battery change.

 

Conclusion

If you want to ensure that your watch is repaired to the highest standards, choose The Jewelry Source for your watch repair needs. Our certified full-time watchmaker and excellent customer service team will provide you with the best service and support possible. Don't trust your watch to just anyone - trust The Jewelry Source.

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DISCLAIMERS 

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Water-resistant watches

• Water resistance is not permanent. If used in or around water, the gaskets must be inspected annually and replaced every 1–3 years (or per manufacturer guidelines).

• Avoid hot, soapy, chlorinated water, solvents or fuel, that will damage gaskets. This includes showering and hot tubs.

• Watches used for swimming or diving must be serviced and re-certified by the manufacturer. Battery replacement alone does not guarantee water resistance.

• Inform us if your watch is used in water. We are not responsible for water damage if we are not told in advance.

• We will notify you of any visible gasket or water damage during service or battery replacement.

• Watch cases wear out over time and may eventually become un-sealable.

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Non-serviceable watches

These watches must be sent to authorized service centers:

• Solar-powered watches

  • Citizen Eco-Drive: Citizen Watch Co. – 1000 W 190th St Dept R, Torrance, CA 90502 – (800) 321-1023

  • Seiko Solar: SWA Service Center – 2 Park Way Ste 2A, Upper Saddle River, NJ 07458 – (201) 529-3316

• Casio watches, including G-Shock models and those with built-in sensors, must have their batteries replaced and resealed by an authorized service center.

  • Sound West Audio – 2323 Tacoma Ave S, Tacoma, WA 98401 – (253) 272-1435

• Tech-Integrated Digital Watches:
  Battery or capacitor replacement for multifunction, solar, smart, and fitness models—often requires special tools and resealing procedures. To maintain proper function and water resistance, battery replacement should be performed by an authorized service center.​

• Luxury brand watches (factory only): Baume & Mercier, Cartier, Concord, Ebel, Lucien Piccard, or similar.

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General policies

• We do not send watches to manufacturers on behalf of customers.

• We cannot guarantee how long a watch will last after battery replacement—it depends on the movement's condition.

• Some watches cannot be resealed due to case wear or unavailable parts.

• Gold nugget-style cases cannot be sealed.

• We may use generic replacement parts; you will be informed beforehand.

• To maintain the quality and consistency of our services, we do not install parts provided by customers. This ensures all components meet our standards for quality and compatibility. We make no exceptions, and we appreciate your understanding and cooperation.

• Due to restricted access to parts from some brands (e.g., Rolex), certain repairs may be unavailable.

• For OEM parts and restoration, we recommend: Nesbit’s Fine Watch Service in Seattle. They specialize in factory-level servicing for brands including: Baume & Mercier, Hamilton, LeCoultre, Longines, Movado, Omega, Rado, Rolex, TAG Heuer, and Tissot.

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Serviceable brands

Brands we service and can get parts for:

• Accutron (quartz), Bulova, Caravelle, Citizen, ESQ, Lorus, Pulsar, Seiko, Tag Heuer, Zenith

Brands we service but cannot get parts for:

• Benrus, Fossil, Gucci, Hamilton, Helbros, Invicta, Longines, Mido, Omega, Rado, Rolex, Skagen, Tissot, Tudor, Zodiac

Brands that require factory service only:

• Accutron (tuning-fork), Advance, Baume & Mercier, Ball, Cartier, Casio (G-Shock), Citizen (Eco-Drive/solar), Concord, Cyma, Ebel, GMT-Master II (Rolex), Lucien Piccard, Piaget, Seiko (solar), Smartwatches, fitness trackers, Timex, Zodiac

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Clocks

We do not repair any type of clock. We recommend: Country Clock service – Everett, WA

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